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Refund Policy

Refund & Returns Policy
Effective Date: November 7, 2025
Last Updated: November 7, 2025
Welcome to YFYV.studio, operated by Sonic Embassy.
Because most of our products are made-to-order and produced specifically for each customer, we do not generally accept returns, exchanges, or cancellations. Please review this policy carefully before placing your order.

1. All Sales Are Final

  • 2. Damaged, Defective, or Misprinted Items

  • 3. Fulfillment Partner Policy

  • 4. Returns Without Prior Authorization

  • 5. Non-Returnable Items

  • 6. Shipping Costs

  • 7. Contact Us
     

1. All Sales Are Final
All sales are final.
Each product is custom printed and produced on demand, and orders immediately enter production once submitted.
We do not issue refunds or accept exchanges due to size, fit, or personal preference.
2. Damaged, Defective, or Misprinted Items
We want you to be happy with your purchase!
If your product arrives damaged, defective, or with a printing error, please contact us within 24 hours of delivery so we can assist you promptly.
Please email:
📩 studio@sonicembassy.com
Include the following in your message:

  • Your full name and order number

  • A clear photo of the damaged, defective, or misprinted area

  • A brief description of the issue

Your item must be unused and in the same condition as when received.
A receipt or proof of purchase is required for all claims.
3. Fulfillment Partner Policy
Many of our products are produced and shipped by third-party fulfillment partners such as Printful.
In cases of production errors or damage during fulfillment, Printful (or another authorized partner) will provide a free replacement according to their production policy.
We will coordinate this process on your behalf once you submit the required documentation.
4. Returns Without Prior Authorization
Please do not return any merchandise without contacting us first.
Unauthorized returns will not be accepted, refunded, or replaced.
To initiate a return or replacement request, email:
    studio@sonicembassy.com
We will provide instructions and approval before you ship anything back.
5. Non-Returnable Items
The following items are strictly non-returnable:

  • Made-to-order apparel or accessories

  • Gift cards and digital goods

  • Sale or clearance items

  • Any product returned used, worn, or damaged by the customer

6. Shipping Costs
Shipping costs are non-refundable.
If a replacement is approved, we will provide details about any shipping arrangements or label requirements.
7. Contact Us
If you have questions about your order or need assistance with a damaged or misprinted product, please contact:
Sonic Embassy
    studio@sonicembassy.com
 Moncks Corner, South Carolina, USA

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